CG
Chris G

1 reviews | Active since Jun 2012

18 May 2016, 01:08

Contract cancelled but MTN has still not reimbursed premiums

<p>My contract was cancelled back in February 2016 but MTN has still been debiting my account. They responsed to 2 other reviews here on hellopeter recently and indicated that they have cancelled the contract and re-escalated the matter. However they hav still not followed up with me or reimbursed me for all the months that they incorrectly debited my account.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply19 May 2016, 21:48
Official

Dear Valued Customer,

Thank you for taking the time to raise your concerns with MTN.

kindly be advised that the refund of R309.99 was processed to your bank account on the 17/05/2016.

warm regards

mike

REQ:***

CG
Chris G's update24 May 2016, 04:05
Reviewer Update
Thanks for the reply and refund