CONTRACT CANCELLED BUT MONEY KEEPS BEING DEDUCTED

We went to the MTN store to find what the necessary steps would be. I was informed that the accounts had been closed and that the only outstanding amount was paid in full.

I have tried numerous times to contact MTN and could never speak to a manager or resolve the matter. They informed me that they have contacted MTN but can't do anything as the account has been closed. Today I received an sms stating that I still owe money. When I phoned the consultant of MBD INC she put the phone down in my ear!! I have tried everything to resolve the matter.

Funny that MTN won't reply to my emails and yet keeps treating me as a customer by taking my money.

Customer service mails never replies and somehow they never get the emails we sent??

these are all the emails addresses used to get some response.. but still no one received them? and then we get told the queries department is BIG... that's great news for me.. is anyone working or reading mails in these departments or they just get deleted??

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how do i get rid of this???