MM
Musa M
1 reviews | Active since Mar 2012
29 Apr 2015, 10:22
Contract cancelled but I was billed!!
I cancelled my contract with MTN and migrated to prepaid on the 20 March 2015 and on the 25 April 15 I was billed!!!....and more that what my contract used to be!!!<br> I have been trying to get hold of someone at billing with no luck.....I cannot get through the 808 number because I am now on prepaid. I spoke to Bianca and Nompumelelo at the 173 call centre and they promised to get someone/supervisor from billing to call me back, its now 2 days and no one has called. MTN I want my money back!
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MTN South Africa's replyOfficial
12 May 2015, 15:18Hello Miss Gem,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent for a full refund for the March amount that was debited from your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent for a full refund for the March amount that was debited from your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 May 2015, 15:18
Official
Hello Miss Gem,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent for a full refund for the March amount that was debited from your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent for a full refund for the March amount that was debited from your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***