JN
Judaine N
1 reviews | Active since Dec 2014
13 Apr 2016, 13:31
Contract cancelled but debits still going off.
My 24 month contract expired so i called customer care ---agent assisted me and advised me accordingly however my account keeps being debited --- someone needs to call me and explain further as to why this is happening as i have tried many times but the customer service line wait is extremely terrible --- a customer has to wait +- 20 minutes until someone assist you.<br> <br> Bad service.
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MTN South Africa's replyOfficial
13 Apr 2016, 22:47Hello Judaine,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The contract for the number 081****522 is still active, we will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The contract for the number 081****522 is still active, we will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply13 Apr 2016, 22:47
Official
Hello Judaine,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The contract for the number 081****522 is still active, we will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The contract for the number 081****522 is still active, we will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***