1 reviews | Active since Dec 2017
Contract cancelled at no notice
My MTN contract was cancelled on 30/11/2017 with no prior warning or notification. This was the date of the contract to reach its end which was requested that the sim be migrated to pay-as-you-go. This was however not done and it has been 5 days without this issue being resolved. MTN's service delivery to customers who have used the service for many years is utterly disgusting and just shows the character of the company. They take your money every month and have no intention on assisting when there is an issue which they caused for no apparent reason.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Retentions Department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Retentions Department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team