TW
Tara W
1 reviews | Active since Aug 2017
21 Sept 2017, 08:44
Contract Cancelled and Still Charging
I am writing again as my other complaint was never resolved. My contract was cancelled and again they send me airtime and data and they charged me for it, I should be on prepaid not getting airtime. No one is assisting me at the call centre either, bunch of idiots working at the call centre.
I a refusing to pay again as it's their stupidity for the second month in a row.
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Tara W's updateReviewer Update
22 Sept 2017, 11:59I shouldn't have been receiving the data and minutes, it got sent to me the second time after the contract was converted to prepaid. Why is this number still receiving the data and minutes, when the other number that was also attached to this contract doesn't receive it, so again MTN hasn't cancelled the contract properly. 21.08 I got the data and minutes and again 21.09 I got data and minutes and you want to charge me R260 for this which is absolute bull **** as it is not my fault that you guys are sending this to me. I need to use my phone so if I phone out it's going to take the minutes so at the moment I can't use my phone as I don't want to use the minutes you sent to me.
I am supposed to get 25sms every month with this contract as well and not once did I receive this smses so you guys owe me all that smses and yet I complained and nothing was done about it, I was paying for a full contract but yet I was only getting 66.66% out of this contract.
So sort out my account or I will take this further as my complaint about smses has come on since 2 years ago when my contract started and now when my contract is cancelled you want to send me data and minutes still and charge me for your stupidness.
TW
Tara W's update22 Sept 2017, 11:59
Reviewer Update
I shouldn't have been receiving the data and minutes, it got sent to me the second time after the contract was converted to prepaid. Why is this number still receiving the data and minutes, when the other number that was also attached to this contract doesn't receive it, so again MTN hasn't cancelled the contract properly. 21.08 I got the data and minutes and again 21.09 I got data and minutes and you want to charge me R260 for this which is absolute bull **** as it is not my fault that you guys are sending this to me. I need to use my phone so if I phone out it's going to take the minutes so at the moment I can't use my phone as I don't want to use the minutes you sent to me.
I am supposed to get 25sms every month with this contract as well and not once did I receive this smses so you guys owe me all that smses and yet I complained and nothing was done about it, I was paying for a full contract but yet I was only getting 66.66% out of this contract.
So sort out my account or I will take this further as my complaint about smses has come on since 2 years ago when my contract started and now when my contract is cancelled you want to send me data and minutes still and charge me for your stupidness.