1 reviews | Active since Jun 2016
Contract cancelled after 24 months in writing ,8 months later receive a call of been handed over from attorney ,no communication from MTN ,terrible service !!!!
<p>at the MTN store i have indicated i want to pay my contract off ,no debit orders ,full amount was paid as provided by MTN ,Contract ended in october 2015 ,cancellation was done in writing and was succesfully migrated to prepaid confrimed by MTN,with no indication of any amounts in arrears.</p> <p>May 2016 recived a call from their attorney indicating i have been handover by MTN ,which i was shocked and disputed this,and requested this in writing ,</p> <p>Between period October to may ,8 months there was no communication from MTN to advise thier customer there is amounts outstanding (i have requested proof numerously ),however i was handover without being contacted by a consultant</p> <p> </p> <p>to Date this as been going on,and currently listed on Bad debts due to the matter if MTN followed procedures ,payment would have been actioned ,their attorney requested i pay them interest and hand over fees ,which i cant be liable for ,according to them the handover was only done on the 6th May by MTN ,which is 8 months later</p> <p> </p> <p>as per MTN ,legal ,please contact our attorneys ???, im a customer for gods sake ,</p> <p> </p> <p>worst experience ever ,will not recommend MTN to be a service provider ,numerous calls made ,however as usual you cant get a hold of anyone who will assist</p> <p> </p> <p>so how do you hand over a customer 8 months later without the client been sent a notice ? Welcome to MTN</p> <p> </p> <p> </p> <p> </p>
Good day Kiegen,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Kiegen,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
MTN South Africa !
This has put me through frustration ,disrespected me and defamation of character
a bad experience and affecting my credit rating currently -Please note i have all this in writing of how i was dealth with by MTN and your external attorneys SSDA over a month until it eventually reached the below ,however as a service provider ,so you know the rights of a consumer ? Is this ethical ?
MTN had draw default to the National credit act ,notice in section 129 in writing ,in the words of section 65(2)(a) by a credit provider
this is the feedback from legal -Supervisor Credit Control
'This is a retention issues and the migration was not attended to correctly which we in legal were not aware of. I have sent a request to the credit bureaus to update customer profile.'
this was my request after all the humilation
a letter of apology from Mtn indicating this wasn't any default by me ,protocol wasn't follows
A clearance certificate to provide the bank with ,confirming my credit rating has not been affected and it has been reversed once all is in order
A letter from Ssda indicating the circumstances and outcome
however i get a letter issued
Quote
MTN hereby confirm that the above mentioned closed and paid in full. A dispute has been
raised by the customer and this has been resolved. We have sent a request to close file
with the External Debt Collectors SSDA. An instruction has been sent to the credit bureaus
to update as paid in full, this usually take between 7 to 14 working days.
this was negligence on MTN part ,i deserve a apology indicating what occurred and this my no means any fault of mine ,due to negligence i must wait 7 -14 days for it to be reverse from ITC nad my credit rating is negatively affected
when i have called the Legal department regarding this apology letter and indicating this was no fault of the consumer ,however a internal issue
i was advised this is a retentions issue ? and they have to answer ,dont you guys represent the same company ?same service provider ?same principles ? so the departments dont relate to any back up documents and hand over without checking ?i was advise to go ahead and post what i have experience with MTN
Please dont use MTN !EVERYWHERE YOU GO ? EMBARASSING THEIR CLIENTS
MTN South Africa !
This has put me through frustration ,disrespected me and defamation of character
a bad experience and affecting my credit rating currently -Please note i have all this in writing of how i was dealth with by MTN and your external attorneys SSDA over a month until it eventually reached the below ,however as a service provider ,so you know the rights of a consumer ? Is this ethical ?
MTN had draw default to the National credit act ,notice in section 129 in writing ,in the words of section 65(2)(a) by a credit provider
this is the feedback from legal -Supervisor Credit Control
'This is a retention issues and the migration was not attended to correctly which we in legal were not aware of. I have sent a request to the credit bureaus to update customer profile.'
this was my request after all the humilation
a letter of apology from Mtn indicating this wasn't any default by me ,protocol wasn't follows
A clearance certificate to provide the bank with ,confirming my credit rating has not been affected and it has been reversed once all is in order
A letter from Ssda indicating the circumstances and outcome
however i get a letter issued
Quote
MTN hereby confirm that the above mentioned closed and paid in full. A dispute has been
raised by the customer and this has been resolved. We have sent a request to close file
with the External Debt Collectors SSDA. An instruction has been sent to the credit bureaus
to update as paid in full, this usually take between 7 to 14 working days.
this was negligence on MTN part ,i deserve a apology indicating what occurred and this my no means any fault of mine ,due to negligence i must wait 7 -14 days for it to be reverse from ITC nad my credit rating is negatively affected
when i have called the Legal department regarding this apology letter and indicating this was no fault of the consumer ,however a internal issue
i was advised this is a retentions issue ? and they have to answer ,dont you guys represent the same company ?same service provider ?same principles ? so the departments dont relate to any back up documents and hand over without checking ?i was advise to go ahead and post what i have experience with MTN
Please dont use MTN !EVERYWHERE YOU GO ? EMBARASSING THEIR CLIENTS