KM
Kevin M
1 reviews | Active since Feb 2014
26 Jul 2015, 22:42
Contract cancelled 4months ago &still being billed
In a few days MTN will be debiting my account again, for a contract I cancelled in April, as still nothing has been done.<br> I have already been into the Umhlanga Ridge customer care branch three times to query why this has not yet been actioned and each time the attendant types in the system, updates my reference and says my money will be refunded shortly.<br> Four months later I am now tired of these empty promises and want the money owed to me returned.<br>
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MTN South Africa's replyOfficial
06 Aug 2015, 12:23Hello kevmil,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 637 has been cancelled and migrated to prepaid. A credit of R627.50 was processed to your account on the 14 July 2015 for the late cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 637 has been cancelled and migrated to prepaid. A credit of R627.50 was processed to your account on the 14 July 2015 for the late cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply06 Aug 2015, 12:23
Official
Hello kevmil,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 637 has been cancelled and migrated to prepaid. A credit of R627.50 was processed to your account on the 14 July 2015 for the late cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 637 has been cancelled and migrated to prepaid. A credit of R627.50 was processed to your account on the 14 July 2015 for the late cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***