CL
Cheyne L

1 reviews | Active since Apr 2009

01 Sept 2016, 10:08

Contract Cancelled 3 times and still being billed

<p>I have cancelled my MTN 3g 3 times now but every month I keep getting billed! The first two times I didnt take the Reference number as I actually believed that MTN would cancel my contract. I have cancelled all of my MTN contracts due to terrible service, but never have I had a problem when cancelling! My last cancellation request I spoke to Porche Mako and my reference number is ********** 64. I was even told that there is no record of previous cancellation requests. Now to cover my own butt, I made sure there was not enough money in the account incase MTN decided to bill me...surprise surprise....I was billed and then ontop of that I was charged an unpaid fee. Way to go MTN for being on the top of the chop list!</p> <p> </p> <p>Please, CANCEL MY CONTRACT! I DO NOT WANT TO HAVE ANYTHING TO DO WITH YOU ANYMORE!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2016, 14:57
Official

Good day Cheyne,

Thank you for your post.

Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it has caused.

Kindly be advised that your data contract was cancelled on the 2016-08-10. A credit request has been logged with the Billing department for the late cancellation.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ: **********