Contract Cancellation & Unauthorised Debit Orders

Dear MTN Business Department,

I am writing to raise a serious concern regarding a contract that was cancelled in January 2025, yet debit orders have continued to go off from my account in March and April 2025, without my consent.

After querying this issue, I was informed that the cancellation had "failed to go through on the network" and that a credit request would be logged. However, despite this explanation and my repeated follow-up emails, no one has responded to confirm the cancellation or resolve the billing issue.

Frankly, the service I have received from MTN Business has been extremely disappointing. The lack of accountability, transparency, and communication has caused unnecessary frustration and inconvenience. I have spent time and effort chasing a matter that should have been dealt with professionally and timeously.

I am requesting that this matter now be escalated to someone capable of addressing it properly. Specifically, I require:

Immediate written confirmation that the contract was indeed cancelled as of January 2025.

A full refund or credit for the unauthorised debit orders in March and April 2025.

I trust that MTN Business values its clients enough to resolve this matter without further delay. Please treat this as urgent and provide a clear response within 3 business days.