CONTRACT CANCELLATION - TERRIBLE SERVICE
I have been trying to cancel my contract for four months now, Called numerous times and was told that this will be done!!! Lo and behold I am still paying exorbitant fees for a contract I DO NOT WANT!!! I have sent plenty of emails as well as laid a complaint on the MTN complaints department site. It is by far the worst network I have ever experienced!!! I requested a refund for the months that I have been paying for as I have called in long before my contract was about to cancel! Truly shocked as to how a Network who is continuously robbing customers based on the number on complaints I have seen is allowed to do business with the public. According to the CONSUMER PROTECTION ACT I have given sufficient notice and my premiums must be refunded and my contract cancelled!!! <br> <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the contract has been cancelled and the number converted to prepaid. Please do not load airtime or data on the sim card until the SMS received in +-2-24 hours.
The account will be credited only for the subscription fee from December until March month.
Please allow +-5 working days for the credit to reflect on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the contract has been cancelled and the number converted to prepaid. Please do not load airtime or data on the sim card until the SMS received in +-2-24 hours.
The account will be credited only for the subscription fee from December until March month.
Please allow +-5 working days for the credit to reflect on the account.
Kind Regards,
Alice van der Merwe
***