Contract Cancellation - TERRIBLE Experience!

Contract Cancellations should be easy and straight forward... Not in this case.

I contacted MTN a couple times towards the end of last month to move to prepaid as my contract was ending on the 30th of October 2020. I contacted a week before and 2 days before this. A week before the contract was ending they said "please contact us closer to the time as we cannot cancel the contract now". Then i contacted 2 days before the cancellation and they told me "no sorry sir, please contact us on the day of the cancellation as we cannot cancel the contract. If you don't we will charge you next month".

So i contacted them on the day, i managed to get hold of someone (45 minutes every time to get hold of someone). I then managed to get my contract cancelled.

I received all the SMS's and I had confirmation by the call centre agent that they would not charge me next month. I even received assurance by this agent.

Me: I even asked them. Are you sure you not gonna bill me next month?

Agent: “Yes sir”

Agent: What happens if I do get billed again?

Agent: “You won’t sir”

All calls are apparently recorded...This is very irritating and I want my money back! I tried calling them today and I select the correct automation keys to try and get hold of these people, but as soon as I press 0 for speaking to a consultant it says "you have selected the incorrect key, please try again".

Please can MTN get this resolved!?!