Contract Cancellation Request Not Attended to

05/08/2015 I logged a request to have my contract converted to prepaid.<br> <br> I already deposited cancellation fee to the MTN account.<br> <br> I have called a few times, and call centre agents keep telling me that the query will be escalated.<br> <br> I managed to check the status of the query with reference number. <br> <br> The query appears to be closed, but my number has still not been converted to prepaid. And I have not been contacted by anyone.<br> <br> Please cancel my contract or refund me the cancellation fee that I paid.<br> <br> Notes from MTN portal ... ref number: ***<br> security check done Ccustomer wants to cancel he's contract as he wishes to change to prepaid*** Reallocated to group 'Retentions Escalations' on 05/08/2015 at 08:31:38 Picked-up by 'FortunateBavumile Phakathi' on 05/08/2015 at 09:01:54 PROCESSED AS PER CLIENT REQUEST Closed by user 'FortunateBavumile Phakathi' on 05/08/2015 at 09:17:08 Elapsed time to completion: 0 day(s), 0 hour(s) and 45 minute(s)<br>