Contract cancellation request and poor service

Subject: Urgent Request – Contract Cancellation and Escalation Required

Dear MTN Customer Service,***6 ID -***

I am writing to express my deep frustration and dissatisfaction regarding my repeated and unsuccessful attempts to cancel my contracts (Ref: ***). Despite reaching out multiple times, I have been passed from one agent to another with no clear resolution—leaving me feeling completely disregarded.

This ongoing experience has been unnecessarily stressful and time-consuming. It raises concerns about whether this is a systemic issue or a deliberate obstacle to prevent cancellation.

Please take this matter seriously. I no longer wish to continue any contractual relationship with MTN, and I am formally requesting that all associated contracts be cancelled upon their expiry on 16 July 2025.

I expect confirmation of the cancellation and trust that this request will now be handled with the urgency and professionalism it deserves.