HM
HLAYISANI M

1 reviews | Active since May 2010

09 Oct 2015, 08:43

Contract Cancellation Quote

The email below was sent 6 days ago to these email addresses: [Email Removed] [Email Removed] As if it was not enough, I phoned them 3 days later. Still nothing happened. To this day - I am still yet to receive the feedback regarding the request below.<br> <br> MTN - I beg you to please let me know as what do i have to do to get the response from you. And please don't tell me to wait another 2 million hours. Am done with waiting. I waited for enough. <br> <br> Dear MTN,<br> <br> I hope this email finds you well.<br> <br> Kindly provide me with the premature cancellation quotation of my contract. The details of the contract is provided below:<br> <br> User ID Number: <br> Account Number: A***<br> Contract Number: <br> <br> <br> <br> <br> <br> Handset<br> <br> Make: Acer<br> <br> Model: Aspire E1-570<br> <br> <br> I will appreciate your prompt response in this regard .<br> <br> I look forward to hear from you. If you need any clarity please do call me on ***.<br> <br> Thank you,<br> Lucky Maringa

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Oct 2015, 12:13
Official
Hello hlayisani,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our conversation earlier, the matter has been escalated to our Retentions team for urgent attention.

We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***

Best regards,