CONTRACT CANCELLATION PROBLEM SINCE 11 JANUARY

<p>Good Day</p> <p> </p> <p>On the Wed, Jan 11, 2017 at 12:58 PM i cancelled my ********** 045 number with MTN via email as your online website does state that i can email the cancellation to ********** again after i saw you guys bill me i had to email again Fri, Feb 24, 2017 at 11:07 AM.</p> <p> </p> <p>February - R788 rand was deducted from my account where my ********** 827 number is apart of</p> <p>March - R 1508 was subtracted from my account where my ********** 827 number is apart of.</p> <p> </p> <p>i am uterly frustrated now as no one has contacted me or advised that i must call in but your website says that i can email and as of yet i have received NO feedback to my email.</p> <p> </p> <p>EMAIL 1:</p> <p>Elaine Vermeulen ********** /> <br />Jan 11<br /> <br />to Customercare<br />Good Day</p> <p>My contract was due for and upgrade on 11/11/2016. I would please like to cancel this contract.</p> <p>The contract number is ********** 045.</p> <p>Regards</p> <p> </p> <p>EMAIL 2:</p> <p>Good day</p> <p>I have sent u this email on the 11 of January i Requested a cancellation and i wont me asking again so please cancel this contract i wont be a happy customer if u deduct this money again this month!!!!!!!!</p> <p>Contact me on ********** 827</p> <p> </p> <p>I WOULD LIKE THE AMOUNTS AFTER MY CANCELLATION TO BE REFUNDED TO MY ACCOUNT FOR ********** 045.</p> <p> </p> <p>THIS TO ME IS A DISGRACE FROM YOU AS I HAVE NEVER HAD PROBLEMS WITH YOU GUS UNTIL NOW AN I AM REALY STARTING TO LOOSE MY TEMPER AT THE MOMENT, I WOULD LIKE MY MONEY TO BE REFUNDED TO MY ACCOUNT AS I DID CANCEL THE ********** 045 NUMBER ON THE 11 OF JANUARY IF YOU LOOK ON MY ACCOUNT YOU WOULD SEE I HAVE TWO CONTACT NUMBERS WHERE AS I DO NOT HAVE THE ********** 045 NUMBER ANYMORE BUT I DO HAVE THE ********** 827 BUT NO ONE CONTACTED ME BUT YOU GUYS ARE JUST SUBTRACTING MONEY AS YOU GO AND WHAT I DO NOT UNDERSTAND IS WHERE IS THE R1508 AMOUNT COMING FROM FOR MARCH !!!!!! IF MY AMOUNT IN FEBRUARY WAS 788 ???????</p> <p> </p> <p>I CANCELLED ********** 045 IN JANUARY AND I WOULD LIKE CLARIFICATION AND A SOLUTION TO THIS</p> <p> </p> <p>THIS IS UNACCEPTABLE AND I WOULD LIKE THE MONEY THAT WAS SUBTRACTED FOR THE NUMBER ********** 045 REFUNDED BACK INTO MY ACCOUNT ????</p> <p> </p> <p>ON YOUR WEBSITE</p> <p>alternatively you may send your request via e-mail to: ********** (Estimated response on emails between 3 to 5 working days).</p>