1 reviews | Active since Dec 2015
CONTRACT CANCELLATION NOT DONE
My contract was ending in May 2015 and i was told by one of the cascades consultants Che-lynn at MTN that i can cancel my contract mid May which was the 26 May 2015 .So sent a request via e-mail for mtn to cancel the contract and migrate to prepaid i attached cancellation letter signed by myself and my ID copy,as per their policy i sent an email to customer care,and in that same week also went to the store in cascades to Che-lynn to cancel just to ensure that my contract was cancelled again she took my docs ans she assured me that it was done the then 6 months done the line i receive a call from a law firm acting on behalf of Mtn on the 24/11/2015 and 02/12/2015 advising me that i owe Mtn an amount due R2023 .i do have proof of the request done on the 26/05/2015 at 01:55 pm from my email,sent all the proof to the lawyers and today they are telling me it not proof i have to pay R 1,522.80 Im highly upset and i want the matter resolved immediately .<br> and today they <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our system information the contract has only expired 17-12-2015 and you have called in 18-12-2015 to convert this number *** to prepaid the invoice for December month has been finalized already and usage has been made on the sim card, the balance for R344.00 is for the December invoice and will be debited on the 15th of January this will be last payment for account A***.
A***: We do pick up that on the 26-5-2015 you have sent the request to customer care to cancel this contract the contract has not been cancelled due to the strike in May month. The account will be credited for the full amount outstanding and the credit will clear the account balance, you do not owe any payments on this account. The credit will be passed. Once the credit reflect the account will be moved from the legal status.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our system information the contract has only expired 17-12-2015 and you have called in 18-12-2015 to convert this number *** to prepaid the invoice for December month has been finalized already and usage has been made on the sim card, the balance for R344.00 is for the December invoice and will be debited on the 15th of January this will be last payment for account A***.
A***: We do pick up that on the 26-5-2015 you have sent the request to customer care to cancel this contract the contract has not been cancelled due to the strike in May month. The account will be credited for the full amount outstanding and the credit will clear the account balance, you do not owe any payments on this account. The credit will be passed. Once the credit reflect the account will be moved from the legal status.
Kind Regards,
Alice van der Merwe
***
Best regards,