KM
Karabo M
1 reviews | Active since Feb 2014
30 Mar 2016, 11:19
Contract Cancellation not cofirmed
I cancelled my MTN contract in the last week of February.<br> <br> MTN called me to find out why I'm cancelling my contract but till today, my contract is still active and MTN debited my account.<br> <br> I've called them, but you hold for 45 minutes before you get through to MTN.<br> <br> They are very ineffecient but are quick to debit my account.<br> <br> I need help to get this contract cancelled.<br> <br> Thank You.
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MTN South Africa's replyOfficial
31 Mar 2016, 12:26Hello KaraboMashishi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
The contract has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to pull through the network, SMS will be send to you to notify you the number is now on perpaid, then you may load data and airtime on the simcard.
The credit for the March invoice will be added to the account. Once reflecting we can then request for the refund to your bank account.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
The contract has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to pull through the network, SMS will be send to you to notify you the number is now on perpaid, then you may load data and airtime on the simcard.
The credit for the March invoice will be added to the account. Once reflecting we can then request for the refund to your bank account.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply31 Mar 2016, 12:26
Official
Hello KaraboMashishi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
The contract has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to pull through the network, SMS will be send to you to notify you the number is now on perpaid, then you may load data and airtime on the simcard.
The credit for the March invoice will be added to the account. Once reflecting we can then request for the refund to your bank account.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
The contract has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to pull through the network, SMS will be send to you to notify you the number is now on perpaid, then you may load data and airtime on the simcard.
The credit for the March invoice will be added to the account. Once reflecting we can then request for the refund to your bank account.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***