Contract cancellation not activated after following all processes. Cannot get a response.

Extremely poor service, or lack there of.

Around 3 months ago I tried to cancel my MTN contract. I ended up speaking to a member of management and he said that I was to send an email on 11 May 2023 to give the correct notice for the cancellation so that there were no penalty fees incurred. I did exactly that and included every detail required to ensure that the cancellation went smoothly.

Later that month I received a notification about my upcoming payment? I emailed MTN multiple times to follow up and have received absolutely no concrete responses, just the generic responses. I made sure that the payment was cancelled on my FNB account and I now received a notification saying that a payment was missed.

I have sent 7 emails and no progress!