1 reviews | Active since Sept 2017
Contract Cancellation - No Answer
I have been trying to cancel my contract for over a week now. I have repeatedly called the customer care number 808 with no answer at the "Retention department". Combined with the frustration of no answer, I have held on for close to 30 minutes at a time hoping for a miracle. I would have considered staying on with a different package but at this point I do not want anything to do with MTN going forward. Horrible customer service!
After tirelessly trying to get in touch to speak to anyone, I then sent an email on Thursday 14 September 2017. I now wait to see if I get any response from an agent in this regard but I will not hold my breath. I will take this the legal route if my contract is extended after all my attempts to cancel.
Dear Naseemah ,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience encountered.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We do our best to train each and every one of our representatives on how to properly handle our customers’ issues, and how to direct customer calls to the proper channels should they be unable to solve our customers’ issues themselves.
The matter has been referred to our Retentions Supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Naseemah ,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience encountered.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We do our best to train each and every one of our representatives on how to properly handle our customers’ issues, and how to direct customer calls to the proper channels should they be unable to solve our customers’ issues themselves.
The matter has been referred to our Retentions Supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,