Contract Cancellation Nightmare

What exactly is going on with MTN South Africa? There is a zero response policy to queries and complaints and customers are completely ignored. Phone calls, emails and social media posts are all made to no avail and MTN just merrily continues to rake in their profits. How is this acceptable? How is this even possible? How long must customers be content with responses of “your query has been escalated” … and nothing else? No feedback. No follow up. And definitely no query resolution. If dealing with mtn wasn’t so frustrating it would be laughable!! I’m fed up. Irritated. Angry. And just plain gatvol of your incompetence!