1 reviews | Active since Oct 2021
Contract cancellation, easy to get the contract but can't get out.
Im done paying for my phone December 2020 but they continued sending me their data(350mb), sms(50) and minutes(50) that I no longer need. Earlier this year I wanted to cancel my contract. But no luck. Went to mtn store were I got my contract but they said they couldn't help me, all I can do was to call 135. And they don't answer. Went to different stores but same story. Sent an email to them no response. So I ended up stopping the debit, but got grey listed. They stopped my sim that i couldnt make calls. On the 11th October 2021 went to them again and told them they should help with the call then one of their employee called for me and I was able to speak to their consultant, they said I'm owing double what I owed and have to pay before they can cancel. The following 3 days their system was offline so couldn't pay. I just decided to pay that money on the 15th Oct 2021, when I get there the lady said I'm now owing 3 times my debt, she said it's for 3 months I told her I paid, the only month I didn't was September, she said I should call another number but I'm losing my patience here. So I paid the R229 so i can be able to use my phone again. Now I've been trying to call the same number that the guy called but no answer, cause I've paid and now I wanna cancel but still no luck. Mtn is such a shame. It's easy to get a contract with them but can't get out. I'm ****ed don't wanna lie. I dont need that data or sms anymore. Hope you consider getting a contract from them.
