Contract cancellation

I emailed MTN on the 22nd of February to cancel my contract as I'm moving abroad.

I received three different quotes from three different retention consultants.

I eventually paid the cancellation fee on the 16th of March. The cancellation should have been done within 48hours.

I have followed up numerous time since the 16th of March, I have shared the proof of payment numerous times and still being told that the payment is not reflecting.

It is impossible for the payment to not be reflecting after two weeks.

This is pure delay tactics by MTN to get more money.

I need this contact cancelled immediately.

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