Contract cancellation

Sent an email on in January 2024 informing MTN in writing as per my contractual obligation that I do not wish to proceed with my cellphone contract which was expiring on the 16th March. I was then told I should send an email in February, informed MTN that I will be travelling in feb hence I am sending the email then because I might forget in between travelling and work, received zero response. Followed up on my request on the 20th of feb, received a response asking me to provide my cell number so they could call, which I responded to. Received no phone call until I sent another follow up email on the 8th March. Response to that mail was when can we call you, my response was anytime. I was only called on the 12th March and the lady Kesha Moonsamy said I need to send an email on the 15th March for my contract to be cancelled. Sent an email to your complaints department on the 9th March to date I have not received a response. I’m appalled at the pathetic service received from your agents, from Jan till now there has been little to zero attempts made to ensure this contract is cancelled as per my request. Today I receive an sms informing me that the contract will go into a month to month basis, so essentially what this is telling me is “ to hell with all the attempts I made to hold up my end of the contract and not receiving any assistance”. You guys are a ***** trying to get more money from customers. You are very efficient when it comes to upgrades but with cancelling customers need to continuously keep following up while you do nothing. You not getting a single cent from me, not after I have held up my end of the contract. Your stalling tactics and giving me the run around leave a bitter taste after I have been with MTN for over 10 years, did your business not make more than enough money during that period for you to now want to be deducting on a month to month basis even after I have informed you in writing that I want this contract cancelled? 😡 I’m beyond disappointed, do better when it comes to cancellations but never again will I take up any contract with MTN again.