Contract Cancellation Continued

It has been more than several weeks, with no success nor feedback on my MTN account that was supposed to be cancelled.

A top op Package was added to my MTN account without my consent or approval after my previous contract term has ended.

Still every month they deduct R180.00 from my account.

It would seem getting this unwanted issue cancelled, will be more difficult than expected.

The pure entitlement, of loading a package onto your number without any approval, is absolutely baffling