Contract Cancellation, COMPLICATED

Call centre agents don't seem to know what is the process to contract cancellation.<br> <br> 04 August i called 808 to request cancellation. I spoke to an agent who after a long verification process told me she can't do cancellation, and she gave me to number to call. But number did not work.<br> <br> I called 808 again, then I spoke to another guy who was very nice, he worked out a cancellation quotation. He said I should pay the money to the MTN account and then call again a day later to proceed with cancellation.<br> <br> I transferred the money to the MTN account.<br> <br> 05 August I called 808, the person I spoke to told that he cannot do the cancellation, he will log a cancellation request to the cancellation department.<br> <br> I already paid the money that I was quoted on th 4th.<br> <br> The whole day today I been waiting to get a call from someone to help me with the cancellation.<br> <br> No one called ...<br> <br> And I don't know now what to do ...