1 reviews | Active since May 2017
Contract cancellation and refund
Good day
I have not received any feedback on this request
Do I need to log a ***** case at the policy station ? because I do not own any device belonging to MTN and you are **********ly debiting my account monthly ????
There still hasn’t been a refund to my account for the 2 debit orders taken **********ly as well
From: Shanel Naicker ********** Sent: 08 November 2017 01:50 PM To: ********** Cc: Budhoo, N. (Neetu) Subject: Upgrade Cancellation
NEETU BUDHOO / ********** 125080 / MP- ********** 1-1 [# ********** 1] Good Day Channel Please assist with cancellation. Client is no longer interested in the contract due to waiting so long for a replacement handset. RMA: 1- ********** 1531
Please cancel and advice once done.
Regards
Dear Neetu,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself & MTN to *** so I can review your current situation and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Neetu,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself & MTN to *** so I can review your current situation and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,