Contract cancellation and Migration to Prepaid.

<p>On 1 November 2016 cancelation of the contract for ********** 427 was given to MTN. Together with that cancelation instruction was given to migrate the number over to prepaid. Come 1 December 2016, I can't make any calls nor receive any. I can't even phone Customer Service. Eventually I managed to get hold of Customer Service who indicated that on one system it says that the contract is cancelled and on the other that it is still active. </p> <p> </p> <p>After about an hour and a half of explaining and holding I managed to reaech Retentions where I spoke to Gertrude. She indicated that the contract was cancelled. I demand that the recorded call be made available to me and my lawyer and that it can be proven in court that instruction was given to MTN that the number be migrated to prepaid. She then apparently send an email to the other department which asked them to migrate the number over to prepaid. The reference number is ********** 54. </p> <p> </p> <p>Today 06 December 2016, I phoned to find out why I still can receive or make any calls. After phoning the customer service it tells me that the number is "RICA" barred???????? Eventually got hold of an agent and she indicated that the number is on contract on both her systems. HOWEVER................an upgrade was requested on this number. Ok so first of all I did not authorize any upgrade request. Secondly This is *****!!!!!</p> <p> </p> <p>I give MTN 24 hours to resolve this issue, otherwise a case of ***** will be opend against MTN and I will go to the newspapers and will certainly see you in court!</p>