Contract cancellation

I sent a cancellation request to the cancellation team on the 05th of May and got confirmation that cancellation will be made on the 29 May.

To this day nothing has happened.

I have been calling customer service and every time I get a promise that cancellation will be actioned within 24 hours.

I have been calling the contact center since the 01 June, I see today I have been allocated new data meaning that I will still be billed in the next month, it looks like they don't want to cancel this contract.

I have been in contact with:

Kabelo Makgamatha Thuthukane Mabizela

When I send emails to the team, they ignore me.