1 reviews | Active since May 2017
Contract cancellation
<p>I have been trying to cancell my contract with MTN everytime the callcentre agent puts me through to cancellations department I am either cut off or I hold for 30min or more with no answer, please cancel my contract.</p>
Good day Miss Thembakazi Sinovuyo Nyati,
We have received the complaint from yourself for assistance here.
I have called you and notified your contract for the 2GB data has come to its end 2017-08-05 for cell number ***. You have notified me that you have not logged the request on the Hello Peter side to cancel the contract.
I had a chat with your husband and he notified me that you have requested for the cancellation.
I have informed you that we can cancel the contract and convert the cell number to prepaid, any data left on the sim card will be lost in 2-24 hours. The system reflects you have 1.47 data left
1.47
Internet
GB
Please notify me if we can go ahead with the cancellation of the contact and to convert the number to prepaid.
After the 2-24 hours you can load prepaid and data on the sim card. Note that if the cell number is not used in 90+ days for calls or data usage the cell number will be pulled back to the system and allocated to a different user.
Please confirm the following security questions to assist you with the cancellation of the contract. I have sent to to you the email for confirmation.
ID number:
MTN Pin number:
Kind Regards,
Alice van der Merwe
Best regards,
Good day Miss Thembakazi Sinovuyo Nyati,
We have received the complaint from yourself for assistance here.
I have called you and notified your contract for the 2GB data has come to its end 2017-08-05 for cell number ***. You have notified me that you have not logged the request on the Hello Peter side to cancel the contract.
I had a chat with your husband and he notified me that you have requested for the cancellation.
I have informed you that we can cancel the contract and convert the cell number to prepaid, any data left on the sim card will be lost in 2-24 hours. The system reflects you have 1.47 data left
1.47
Internet
GB
Please notify me if we can go ahead with the cancellation of the contact and to convert the number to prepaid.
After the 2-24 hours you can load prepaid and data on the sim card. Note that if the cell number is not used in 90+ days for calls or data usage the cell number will be pulled back to the system and allocated to a different user.
Please confirm the following security questions to assist you with the cancellation of the contract. I have sent to to you the email for confirmation.
ID number:
MTN Pin number:
Kind Regards,
Alice van der Merwe
Best regards,
Hi Alice
It it would be impossible that you spoke to me on the phone as you and I got cut off after you introduced yourself due to my battery being flat, Im sure you called the wrong person as I have only switched my phone on now. Please cancel my contract for ********** 918, will my 1.47 GB be converted to prepaid as I bought this bundle this morning beacuse the 2GB i get from MTN was depleted.
Regards
Tembakazi Nyati
Hi Alice
It it would be impossible that you spoke to me on the phone as you and I got cut off after you introduced yourself due to my battery being flat, Im sure you called the wrong person as I have only switched my phone on now. Please cancel my contract for ********** 918, will my 1.47 GB be converted to prepaid as I bought this bundle this morning beacuse the 2GB i get from MTN was depleted.
Regards
Tembakazi Nyati
Hi Alice
Thank you for resloving this complaint swiftly.
Regards
Tembakazi Nyati
Hi Alice
Thank you for resloving this complaint swiftly.
Regards
Tembakazi Nyati