Contract Cancellation
<p>I would just like to warn your of pending legal action against your *********** company! I followed all the necessary steps in order to cancel one of my contracts with you to the letter, made the calls and received confirmation that my contract would be cancelled and my last payment would be the end of November yet I receive another invoice for a contract that was meant to be cancelled last month! There are telephone recordings linked to my account and my most recent reference number in which your call center agent advised me that this was your *********** companies fault! my reference number for today is ********** 24 I suggest you go and sort this out today or I will be taking legal action - You cannot charge me for something that I have cancelled and not made use of due to your incompetence! I am SICK of your terrible service I will not be renewing my contract with you when it has run its course, great way to treat customers!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised the credit for late cancellation will be adjusted for the amount R260.00 for the invoice dated 13/12/2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised the credit for late cancellation will be adjusted for the amount R260.00 for the invoice dated 13/12/2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,
Hi Mike!
This is unacceptable! I will not be paying a cent for the cancellation of this contract! I strongly suggest you go and listen to ALL telephonic correspondences on the from November pertaining to my account! Your useless staff did not cancel or migrate ANYTHING!
I was told on numerous occasions that I need to call in on the 22/23rd of November to cancel my contract which I did (GO LISTEN TO THE RECORDED CALLS) I then asked when the final debit order would be and was told at the end of November, totally ok with that, now I received another invoice because your amazing staff obviously did nothing with my request!
Debit my account for the full amount and I am going to take legal action! I will report you to the National Credit Regulatory board and any ombudsman that will be involved!
This is your ***** up do not punish me for your **** poor service as I said I will not be renewing my second contract with MTN if this is how you treat customers! I want a date that this will be resolved!
Hi Mike!
This is unacceptable! I will not be paying a cent for the cancellation of this contract! I strongly suggest you go and listen to ALL telephonic correspondences on the from November pertaining to my account! Your useless staff did not cancel or migrate ANYTHING!
I was told on numerous occasions that I need to call in on the 22/23rd of November to cancel my contract which I did (GO LISTEN TO THE RECORDED CALLS) I then asked when the final debit order would be and was told at the end of November, totally ok with that, now I received another invoice because your amazing staff obviously did nothing with my request!
Debit my account for the full amount and I am going to take legal action! I will report you to the National Credit Regulatory board and any ombudsman that will be involved!
This is your ***** up do not punish me for your **** poor service as I said I will not be renewing my second contract with MTN if this is how you treat customers! I want a date that this will be resolved!