Contract cancellation

<p>Hi there.</p> <p>I am having trouble cancelling my contract. I was advised in store to contact the call centre 1 month before my contract end date of the 15th Dec 2016 as i needed this contract terminated and number moved to prepaid by this date (15/12/2016). Today is the 19th Dec 2016 and still my contract has not yet been cancelled and i am still being biled and provided with the contract service and this is a huge inconvenience to me. This is not what i asked for, i have proof of the contract cancellation request emailed by your consultant Warren Vengtason the 14th Nov 2016 to your retentions team. Why am i still being billed and why is my contract not yet cancelled and number moved to prepaid. Kindly assist in this regard to refund and get my request attended to asap. </p>