Contract cancellation

<p>I have been a faithful MTN customer for 2 years. In this time I have not missed payments and have actually signed up additional contracts on my name. This is all fine until I tried to change. I tried several times to cancel my existing contract with various responses at the stores like "We do not do cancellations here" (In store), " Please go to an MTN store and apply for the cancellation there" (Telephonic support) to name a few.</p> <p> </p> <p> After several attempts I finally received help from the MTN in Northgate, this was in August just after the end of my contract term. I requested that the contract be terminated and that the number be converted to Prepaid. I received a reference number and received an email comfirming the transaction. Subsequently I have tried to port to Telkom Mobile but was blocked by MTN due to the number still being under contract.</p> <p> </p> <p>I contacted MTN telephonically again and was given a reference number and was told that the number will be made available for porting within 48 hours. This appears to not have happened and I am no paying for two contracts.</p> <p> </p> <p>The service in the MTN stores are pathetic and the staff have no regard for the client or the company they work for. I met one exceptional individual in the Northgate store but 4 other stores that simply did not care. This is not an indication of the qualioty of staff but rather an indication of the quality of management.</p> <p> </p> <p>The qualioty of service on my phone has declined over the last few months to a point where I have installed a SIP phone and use WiFi to make calls because coverage is poor. My movement patterns have not changed and the decline of quality has been noted in areas that were previously very good.</p> <p> </p> <p>I feel that I am deliberately being pushed from pillar to post as an avoidance tactic. I have requested that all contracts I hold with MTN be cancelled at the date of their termination, no reference number has been received for this request though.</p>