1 reviews | Active since Nov 2011
Contract Cancellation
<p>I am trying to cancel my 3G contract, but they keep forwarding me to a different department, the staff themselves do not know how to help me, then i get a response like the cancellation department does not take calls only email, but i alrerady sent an email 2 days ago and i still did not get a response from them, the number in question is ********** 314.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
A***:
As per our online discussion the contract will be cancelled end of November and the number will be converted to prepaid as per your request, please send to me the request via email end of November to go ahead with the prepaid request. My email address ***
I have explained to you that the invoice for October is not as yet paid over to MTN this will be done 30-11-2016.
The invoice for November will be allocated to the account once finalized on the 20th this invoice will be paid over to MTN 31-12-2016. If you call in 30 November the invoice for November will be the last deduction on the 31-12-2016.
Please make sure that all the data has been used up once the prepaid migration is done all will be lost on the sim card.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
A***:
As per our online discussion the contract will be cancelled end of November and the number will be converted to prepaid as per your request, please send to me the request via email end of November to go ahead with the prepaid request. My email address ***
I have explained to you that the invoice for October is not as yet paid over to MTN this will be done 30-11-2016.
The invoice for November will be allocated to the account once finalized on the 20th this invoice will be paid over to MTN 31-12-2016. If you call in 30 November the invoice for November will be the last deduction on the 31-12-2016.
Please make sure that all the data has been used up once the prepaid migration is done all will be lost on the sim card.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Hi Alice, the contract has still not been cancelled as you mentioned that it would be on the 30/12/2016, and I got debited today for the full amount, so something is not in order, please can it be rectified and the contract cancelled asap and my account credited, because the service from mtn is so poor.
Hi Alice, the contract has still not been cancelled as you mentioned that it would be on the 30/12/2016, and I got debited today for the full amount, so something is not in order, please can it be rectified and the contract cancelled asap and my account credited, because the service from mtn is so poor.