Contract cancellation
<p>Morning,</p> <p> </p> <p>About 2 to 3 months ago i called so i can cancel my contract and i was told i had to cancel on the day my contract ended. 22 October 2016 and my last payment would be in October. Knowing that something aways goes wrong i phoned 2 or 3 times more to find out if i cound cancel earlier. Once again i was told only on the day my contract ends and my last payment would be in October. Saturday the 22 October early morning, I called mtn to cancel my contract. I was told i had to give notice and now i would have to pay an extra MONTH for November. According to me. When i called 808 in August and September to cancel my contract. That was notice enough. I am not sure if this is something Mtn does to all there cleint to trick them into 1 more extra payment or if it was an honest mistake. What i dont understand is that i called 4 different people and no one told me about giving Notice. Only the guy who cancelled my account on the last day knows this. The one thing i am grateful for is that all our conversations is Recorded. So i would like you to go and listen to the recordings on my cell phone number that is provide. Could you please sort out your own mistakes.</p>
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly be advised that the number *** have been migrated to prepaid as per your request and the last debit order of R 579.00 will be on the last day of november is for the invoice dated the 20/11/2016.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly be advised that the number *** have been migrated to prepaid as per your request and the last debit order of R 579.00 will be on the last day of november is for the invoice dated the 20/11/2016.
warm regards
mike
REQ:***
