Contract Cancellation

<p>On the 23rd of January 2016 I requested a contract cancellation. It is today 27 May and MTN is still sending me from pillar to post. When in-store, I am informed that I must cancel via the customer service helphine in order to have my unauthorised billings refunded.</p> <p> </p> <p>I have a tablet account, which means I am not listed as a customer on the customer service portal, which means that when calling customer service, I cannot even speak to a consultant since their system does not cater for their own clients.</p> <p> </p> <p>Lastly I have been sending emails and emails to customer service helodesk. I receive replies reading similar to the following: Thank you for your enquiry. Good day, Kind Regards, XX. No attempt is even made to answer my mails.</p> <p> </p> <p>Be very careful when selecting a cellphone service provider and if at all possible, avoid MTN if you which to change networks later on.</p>