TM
Tshidi M
1 reviews | Active since Dec 2011
18 Apr 2016, 12:53
contract cancellation
I had a Cell phone contract with mtn. When expiry date arrived i tried cancelling the contract but they were never available.I even went to a branch to cancel the contract but they kept debiting until I started reversing the debits. They went and blacklisted me without trying to resolve the issue of communicating with me. They are bullies, unproffesional and ***********
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MTN South Africa's replyOfficial
19 Apr 2016, 16:44Hello msDawn,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that the termination date of the contract was on the 22/06/2015 and the number was migrated to prepaid on the 23/07/2015. The last invoice generated into the account was on the 20/07/2015. Please be advised that the balance outstanding in the account is R 888.20 for the June and July 2015 invoices and the debit orders came back unpaid from the 01/08/2015 until the 01/10/2015.
Please pay the amount of R599.00 owing until the June 2015 invoice thereafter we will credit the July 2015 invoice and email the Credit Bureaus to remove the default and update your payment profile.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that the termination date of the contract was on the 22/06/2015 and the number was migrated to prepaid on the 23/07/2015. The last invoice generated into the account was on the 20/07/2015. Please be advised that the balance outstanding in the account is R 888.20 for the June and July 2015 invoices and the debit orders came back unpaid from the 01/08/2015 until the 01/10/2015.
Please pay the amount of R599.00 owing until the June 2015 invoice thereafter we will credit the July 2015 invoice and email the Credit Bureaus to remove the default and update your payment profile.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply19 Apr 2016, 16:44
Official
Hello msDawn,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that the termination date of the contract was on the 22/06/2015 and the number was migrated to prepaid on the 23/07/2015. The last invoice generated into the account was on the 20/07/2015. Please be advised that the balance outstanding in the account is R 888.20 for the June and July 2015 invoices and the debit orders came back unpaid from the 01/08/2015 until the 01/10/2015.
Please pay the amount of R599.00 owing until the June 2015 invoice thereafter we will credit the July 2015 invoice and email the Credit Bureaus to remove the default and update your payment profile.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that the termination date of the contract was on the 22/06/2015 and the number was migrated to prepaid on the 23/07/2015. The last invoice generated into the account was on the 20/07/2015. Please be advised that the balance outstanding in the account is R 888.20 for the June and July 2015 invoices and the debit orders came back unpaid from the 01/08/2015 until the 01/10/2015.
Please pay the amount of R599.00 owing until the June 2015 invoice thereafter we will credit the July 2015 invoice and email the Credit Bureaus to remove the default and update your payment profile.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***