KM
Katlego M
1 reviews | Active since Mar 2016
06 Mar 2016, 15:34
Contract cancellation
For the past 3-4 weeks I've been calling the customer care number to have my contract cancelled,I've spoken to 4different people they all gave me a reference for the calls .They all told me my contract will cancelled in a number of days, all the dates passed and my contract is still not cancelled and none of them know why.Will this contract be cancelled before someone else does another ********** upgrade with my details?
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Replies (1)
MTN South Africa's replyOfficial
07 Mar 2016, 16:51Hello Katlinoni,
We are truly sorry for any inconvenience caused.
We've perused the account and see that the ********** upgrade was reversed and the account was credited with R2062.83 on the 1st of March 2016 and before the contract can be migrated over to prepaid you will need to pay the balance of R554.36.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've perused the account and see that the ********** upgrade was reversed and the account was credited with R2062.83 on the 1st of March 2016 and before the contract can be migrated over to prepaid you will need to pay the balance of R554.36.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 Mar 2016, 16:51
Official
Hello Katlinoni,
We are truly sorry for any inconvenience caused.
We've perused the account and see that the ********** upgrade was reversed and the account was credited with R2062.83 on the 1st of March 2016 and before the contract can be migrated over to prepaid you will need to pay the balance of R554.36.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've perused the account and see that the ********** upgrade was reversed and the account was credited with R2062.83 on the 1st of March 2016 and before the contract can be migrated over to prepaid you will need to pay the balance of R554.36.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***