NM
Nkuli M
1 reviews | Active since Sept 2014
26 Feb 2016, 07:26
Contract Cancellation
I took my phone in for the warranty check and it was approved that I can get a new phone but due to im not working anymore ive told 808 that i cannot collect a phone while I can't pay for it so I'd rather cancel the contract they sent an email to [Email Removed] which ive sent an email to this address December to tell mtn im no longer working but to this day MTN have not contacted me and they bill me how on earth am I expected to pay and why am I paying for the phone mtn has in their store,only if they were competent enough to attend and take serious their costumers queries,this wouldn't drag for so long the turn around time is 48 hour so they say but its 2 months and 2 weeks
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MTN South Africa's replyOfficial
26 Feb 2016, 17:07Hello Nkuli88,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract is only on its 4th month and early cancellation will require you to pay the early termination fees. MTN does not accept the phone back when the account holder is no longer employed, you will need to contact our Credit Management team for an arrangement to pay a certain amount until you find employment.
Kindly collect your phone and contact our Credit Management department for an arrangement.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract is only on its 4th month and early cancellation will require you to pay the early termination fees. MTN does not accept the phone back when the account holder is no longer employed, you will need to contact our Credit Management team for an arrangement to pay a certain amount until you find employment.
Kindly collect your phone and contact our Credit Management department for an arrangement.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply26 Feb 2016, 17:07
Official
Hello Nkuli88,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract is only on its 4th month and early cancellation will require you to pay the early termination fees. MTN does not accept the phone back when the account holder is no longer employed, you will need to contact our Credit Management team for an arrangement to pay a certain amount until you find employment.
Kindly collect your phone and contact our Credit Management department for an arrangement.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract is only on its 4th month and early cancellation will require you to pay the early termination fees. MTN does not accept the phone back when the account holder is no longer employed, you will need to contact our Credit Management team for an arrangement to pay a certain amount until you find employment.
Kindly collect your phone and contact our Credit Management department for an arrangement.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***