pM
phumeza M
1 reviews | Active since Jul 2014
18 Feb 2016, 11:25
contract cancellation
My tablet contract expired 28 November 2015, Cancelled on 28 December 2015 via customer care centre, the ah<br> greement was that no more data will be loaded on the si<br> card and that the debit will not go off, but for the past two months, Mtn had been loading data and taking money from my account, I called the help centre the agents were not helpful hence they said the request has been submitted, no one knows why is my contract not being cancelled.
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MTN South Africa's replyOfficial
19 Feb 2016, 12:29Hello phumeza.modi,
We are truly sorry for any inconvenience caused.
We can confirm that we've now migrated the number over to prepaid and it will be fully active on the prepaid network within 24 hours.
We've also now requested our Billing Department to credit the account accordingly and we will then request our Banking Department to refund your banking account. The reference number for the billing request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We can confirm that we've now migrated the number over to prepaid and it will be fully active on the prepaid network within 24 hours.
We've also now requested our Billing Department to credit the account accordingly and we will then request our Banking Department to refund your banking account. The reference number for the billing request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Feb 2016, 12:29
Official
Hello phumeza.modi,
We are truly sorry for any inconvenience caused.
We can confirm that we've now migrated the number over to prepaid and it will be fully active on the prepaid network within 24 hours.
We've also now requested our Billing Department to credit the account accordingly and we will then request our Banking Department to refund your banking account. The reference number for the billing request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We can confirm that we've now migrated the number over to prepaid and it will be fully active on the prepaid network within 24 hours.
We've also now requested our Billing Department to credit the account accordingly and we will then request our Banking Department to refund your banking account. The reference number for the billing request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***