NM
Nozipho M
1 reviews | Active since Dec 2015
07 Dec 2015, 10:59
Contract Cancellation
My Mtn contract expired in June this year. I've been trying to cancel it since September but Mtn has failed to cancel it. They are still deducting from my account and I have called their call center numerous times to try and rectify the issue. Still nothing! When I stop paying them, they suspend my line. I then have to explain my problem and they fix it temporarily. I don't understand why they are wasting my time and trying to get money for something I cancelled.
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Replies (1)MTN South Africa's replyOfficial
10 Dec 2015, 14:13Hello Ziphomazi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account will be credit for the balance outstanding on the account.
Please allow +-10 working days to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account will be credit for the balance outstanding on the account.
Please allow +-10 working days to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply10 Dec 2015, 14:13
Official
Hello Ziphomazi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account will be credit for the balance outstanding on the account.
Please allow +-10 working days to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account will be credit for the balance outstanding on the account.
Please allow +-10 working days to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,
