LB
LEHLOHONOLO B
1 reviews | Active since Nov 2015
14 Nov 2015, 09:36
CONTRACT CANCELLATION
I HAVE REQUESTED MY CONTRACT TO CANCELLED AND DO NOT NEED A TOP UP PACKAGE I HAVE MADE NUMEROUS CALLS FOR A CONTRACT TO BE CANCELLED DONE THAT 17 OCTOBER 2015 STILL NOT DONE I SPOKE TO SIPHOKAZI QOBOKO INSTEAD OF MY CONTRACT TO BE CANCELLED IT PEOPLE FROM RETENTION KEEP ON CALLING ME YET I ALREADY MENTIONED I DO NOT WANT IT ANYMORE NOW IM CREDITED FOR A TOP UP R110 AFTER I HAVE MADE IT CLEARLY THAT I DO AFFORD IT ANYMORE <br> I AM TRYING TO CALL CALL CENTE I DONT GET THROUGH I HOLD FOR 20 MIN FULL AND CALL JUST CUT OFF LIKE THAT <br>
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Replies (1)
MTN South Africa's replyOfficial
16 Nov 2015, 13:49Hello kgaoolo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply16 Nov 2015, 13:49
Official
Hello kgaoolo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,