sH
sakeena H
1 reviews | Active since Mar 2015
28 Oct 2015, 04:30
contract cancellation
I have been trying to cancel my expired contract for almost a month now. and still the contract continues. I am no longer willing to call the cancellation department every 5 days only to be told the cancellation has been escalated. the final amount owed has been stated in an email sent to me. that will be paid and any further use of data i will not pay because i now consider it free since the contract was meant to be cancelled. thank you MTN for my free data!!! ref number ***. I would suggest that if you don't want me to use this free data u cancel my contract today!!!!!
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Replies (1)MTN South Africa's replyOfficial
28 Oct 2015, 18:44Hello zakke77,
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Please note that your contract is now cancelled.
Be assured that it is not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Please note that your contract is now cancelled.
Be assured that it is not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply28 Oct 2015, 18:44
Official
Hello zakke77,
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Please note that your contract is now cancelled.
Be assured that it is not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Please note that your contract is now cancelled.
Be assured that it is not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
