AM
Arthur M
1 reviews | Active since Oct 2015
27 Oct 2015, 12:07
Contract Cancellation
Why is it so difficult to cancel a contract??? I Cancelled 2 months ago and never used my airtime I kept receiving for 2months and still no cancellation.. Yes I decided to use it now because you'll keep debiting and I keep going into mtn to cancel but still nothin!! It is ridiculous that taking out a contract is like 5mins but cancelling takes forever and as a customer I must do all the running around and calling!!! I took out an airtime contract because I felt like I needed to stay a loyal customer but clearly ul do not care! All Mtn wants is money! Poor very poor
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Replies (1)
MTN South Africa's replyOfficial
29 Oct 2015, 15:58Hello Arthur Junior,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
We have converted cell number *** to prepaid due to the line expired already, note any data or airtime left on this sim card will be lost.
Insurance fee added to this line, the account will be credited for the insurance fee from expire date.
On line *** you have mentioned that you pay insurance, we do not pick up any insurance fee added on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
We have converted cell number *** to prepaid due to the line expired already, note any data or airtime left on this sim card will be lost.
Insurance fee added to this line, the account will be credited for the insurance fee from expire date.
On line *** you have mentioned that you pay insurance, we do not pick up any insurance fee added on the account.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply29 Oct 2015, 15:58
Official
Hello Arthur Junior,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
We have converted cell number *** to prepaid due to the line expired already, note any data or airtime left on this sim card will be lost.
Insurance fee added to this line, the account will be credited for the insurance fee from expire date.
On line *** you have mentioned that you pay insurance, we do not pick up any insurance fee added on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
We have converted cell number *** to prepaid due to the line expired already, note any data or airtime left on this sim card will be lost.
Insurance fee added to this line, the account will be credited for the insurance fee from expire date.
On line *** you have mentioned that you pay insurance, we do not pick up any insurance fee added on the account.
Kind Regards,
Alice van der Merwe
***