KH
KHUMBULANI H
1 reviews | Active since Aug 2015
09 Oct 2015, 13:10
CONTRACT CANCELLATION
I have been calling the callcenter to cancell my contract as i have finished it, and to my surprise its that they are refusing to cancel it for me, I do not know now if this is one of the ****s that you guys are using to chaw my money? I do not need this contract anymore, been getting SMSs to say that my account has been upgraded, who said I need an upgrade? and how is it upgraded without my concern? Are you guys failing to do marketing cause I can do better than this, CAN I HAVE THE CONTRACT CANCELLED PLEASE WITH IMMEDIATE EFFECT!!!!!!
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MTN South Africa's replyOfficial
11 Oct 2015, 16:36Hello uzano,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Siphumezo
Ref#: ***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Siphumezo
Ref#: ***
Best regards,
MTN South Africa's reply11 Oct 2015, 16:36
Official
Hello uzano,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Siphumezo
Ref#: ***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Siphumezo
Ref#: ***
Best regards,