JC
Justin C
1 reviews | Active since Sept 2015
29 Sept 2015, 09:51
Contract Cancellation
I had a contract with MTN which ran from June 2013 to July 2015. The contract is over but they have continued to debit my account, even after I have called their customer support center several times to ask that they stop deducting money from my account anymore. I haven't used your service since April/May 2015. I do not owe you any outstanding money.<br> <br> Can MTN please stop ripping me off. This ********/********** behavior is unacceptable.
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MTN South Africa's replyOfficial
29 Sept 2015, 12:32Hello Justin Chizyuka,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the number has been migrated to pre-paid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the number has been migrated to pre-paid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply29 Sept 2015, 12:32
Official
Hello Justin Chizyuka,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the number has been migrated to pre-paid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the number has been migrated to pre-paid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***