oM
obakeng M
1 reviews | Active since Sept 2015
21 Sept 2015, 11:17
Contract Cancellation
I have called the MTN call centre countless times trying to terminate my contract and migrate to pre paid.<br> <br> Ref ***<br> Ref ***<br> Ref ***4<br> <br> I was told it will take 3 working days, it is almost 2 months now and it hasn't been done. This is very frustrating as you get given a number for the cancellation dept ( ***) and this number is not operational.
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MTN South Africa's replyOfficial
21 Sept 2015, 13:10Hello Omautlane,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have migrated cell number *** to pre-paid today. Please allow +-2-24 hours for the request to pull through on the network. SMS will be send to you.
We have sent the request to the billing department to assist with a credit for the September invoice. Please allow +-10 working days for this to be finalized.
Kind Regards.
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have migrated cell number *** to pre-paid today. Please allow +-2-24 hours for the request to pull through on the network. SMS will be send to you.
We have sent the request to the billing department to assist with a credit for the September invoice. Please allow +-10 working days for this to be finalized.
Kind Regards.
Alice van der Merwe
***
Best regards,
MTN South Africa's reply21 Sept 2015, 13:10
Official
Hello Omautlane,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have migrated cell number *** to pre-paid today. Please allow +-2-24 hours for the request to pull through on the network. SMS will be send to you.
We have sent the request to the billing department to assist with a credit for the September invoice. Please allow +-10 working days for this to be finalized.
Kind Regards.
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have migrated cell number *** to pre-paid today. Please allow +-2-24 hours for the request to pull through on the network. SMS will be send to you.
We have sent the request to the billing department to assist with a credit for the September invoice. Please allow +-10 working days for this to be finalized.
Kind Regards.
Alice van der Merwe
***
Best regards,