CP
Cristian P
1 reviews | Active since Jul 2013
14 Jul 2015, 20:13
Contract Cancellation
Ive propably sent 20 mails to the MTN customer care and ive tried calling on numerous accounts to get assistance for canceling my MTN data contract. The contract already expire in 2014. Why is no one responding to my online queries, emails and or my emails? Lastly i only get chance to call on weekends but the customer care line phone rings, plays music and then goes dead.....
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Replies (1)
MTN South Africa's replyOfficial
15 Jul 2015, 09:37Hello cwpieterse,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line has been deactivated today.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line has been deactivated today.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply15 Jul 2015, 09:37
Official
Hello cwpieterse,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line has been deactivated today.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line has been deactivated today.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,