BM
BOITUMELO M
1 reviews | Active since Jun 2015
24 Jun 2015, 19:29
contract cancellation
i have cancelled my contract on the 30th April till to this day my contract has not been cancelled,i went to 3 other branches but nothing has been done,i requested that my number be kept as prepaid and they always informing me that i will receive an sms indicating that but it has been almost 3 months now and they continue billing me monthly...poor service
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MTN South Africa's replyOfficial
30 Jun 2015, 10:36Hello Beverley1106,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please be advised that the migration to prepaid was done successfully on the 26/06/2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please be advised that the migration to prepaid was done successfully on the 26/06/2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply30 Jun 2015, 10:36
Official
Hello Beverley1106,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please be advised that the migration to prepaid was done successfully on the 26/06/2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please be advised that the migration to prepaid was done successfully on the 26/06/2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,