OS
Obakeng S
1 reviews | Active since Nov 2009
01 Jun 2015, 10:35
Contract cancellation
Good day,<br> <br> I have cancelled my contract with MTN but they are still billing me.<br> <br> Regards,
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MTN South Africa's replyOfficial
08 Jun 2015, 10:26Hello noshe,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you were contacted by our Retentions Department who confirmed with you that you will first be using up your airtime, data & SMS bundles and would call back.
We've now escalated the matter directly to the management team within our Retentions Department and requested that the prepaid migration be processed as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you were contacted by our Retentions Department who confirmed with you that you will first be using up your airtime, data & SMS bundles and would call back.
We've now escalated the matter directly to the management team within our Retentions Department and requested that the prepaid migration be processed as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply08 Jun 2015, 10:26
Official
Hello noshe,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you were contacted by our Retentions Department who confirmed with you that you will first be using up your airtime, data & SMS bundles and would call back.
We've now escalated the matter directly to the management team within our Retentions Department and requested that the prepaid migration be processed as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you were contacted by our Retentions Department who confirmed with you that you will first be using up your airtime, data & SMS bundles and would call back.
We've now escalated the matter directly to the management team within our Retentions Department and requested that the prepaid migration be processed as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***